Cancellation policy

Cancellation Policy

Last Updated: [19-03-2025]

At It World Lappy Care, we aim to provide a smooth shopping experience for our customers. This Cancellation Policy outlines the terms under which orders can be canceled and refunds issued for purchases made on our website, https://itworldlappycare.com/.

1. Order Cancellation Eligibility

Customers can cancel their orders under the following conditions:

  • Orders can be canceled before they are shipped or processed for dispatch.
  • Once an order has been shipped, cancellations are not allowed.
  • Customized or personalized items cannot be canceled once the order is confirmed.

2. How to Cancel an Order

To cancel an order, follow these steps:

  1. Contact our customer support team via email at [email protected] or call +91 9088353504.
  2. Provide your order details, including the invoice number and reason for cancellation.
  3. If your order is eligible for cancellation, our team will process the request and confirm the cancellation.

3. Refund for Canceled Orders

  • Prepaid Orders: If an order is canceled before shipment, the refund will be credited to the original payment method within [X] business days.
  • Cash on Delivery (COD) Orders: No charges apply for canceling a COD order before shipment. No refund is required as payment is not collected.
  • Shipped Orders: If an order has already been shipped, it cannot be canceled. Customers may refer to our Return & Refund Policy for further assistance.
  • Shipping charges (if applicable) may not be refundable in case of cancellations after processing.

4. Late or Failed Refunds

If you haven't received your refund within the expected timeframe:

  • Check your bank account or payment provider.
  • Contact your bank, as processing times may vary.
  • If further assistance is needed, contact us at [email protected].

5. Contact Us

For any queries regarding cancellations, please contact:

By placing an order on It World Lappy Care, you agree to this Cancellation Policy.

[19-03-2027]