Refund policy

Return & Refund Policy

Last Updated: [19-03-2025]

At It World Lappy Care, we strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are processed for products purchased through our website, https://itworldlappycare.com/.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be in unused and original condition with all original packaging, accessories, and tags attached.
  • The return request must be initiated within [X] days from the date of delivery.
  • The product should not be damaged, altered, or tampered with.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Software, digital products, or downloadable content.
  • Personalized/customized products.
  • Perishable or consumable goods.
  • Items marked as "Final Sale" or "Non-Returnable."
  • Products that show signs of use, damage, or unauthorized repairs.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our support team via email at [email protected] or call us at +91 9088353504 within the return window.
  2. Provide order details, including invoice number, product details, and reason for return.
  3. Our team will guide you on the return shipment process, including pickup (if applicable) or self-shipping instructions.
  4. Once the returned product is received and inspected, we will process the refund or replacement.

4. Refund Policy

Refunds will be processed based on the original payment method:

  • Prepaid Orders: The refund will be credited to the original payment method within [X] business days after approval.
  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer or store credit within [X] business days after approval.
  • Shipping and handling charges are non-refundable, unless the return is due to a defect or an incorrect product sent by us.

5. Exchange Policy

  • Exchanges are allowed only for defective or damaged products.
  • Customers must initiate an exchange request within [X] days of delivery.
  • If the exact product is unavailable, a replacement of equal value or a refund will be provided.

6. Cancellations

  • Orders can be canceled before shipment. Once shipped, cancellations are not allowed.
  • If canceled before shipment, a full refund will be processed to the original payment method.

7. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

  • Check with your bank or payment provider.
  • Contact our support team for further assistance.

8. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

By purchasing from It World Lappy Care, you agree to this Return & Refund Policy.

[19-03-2027]